General summary

Most if not all projects run in an incredibly smooth process with little to no hiccups. However in the case of where an issue does arise, it's key that both parties (us at ElegantX and yourself as the client) understand the best method to help resolve the hiccup.

This page is to ensure that we are both protected for any unpredicted circumstances. It's a map for how we carry out our work and what is expected from us both.

By accepting a quote provided by us, you are considered to have accepted the following terms and conditions as stated in full below.

You agree that:

You have the ability to enter into this contract on the behalf of yourself or on your company (As a holder or employee) behalf.

You agree to provide all of the resources required to complete the project. This will be in the form of text, images, and other information as of and when we need it, in the format requested.

You'll review the work created and provide feedback and approval in a timely manner.

You agree to stick to the payment schedule set out at the end of the contract provided.

Us at ElegantX agree that:

We have the ability and experience to perform the services requested from us and to carry them out in a professional and timely manner.

Along the process we will do our best to achieve every single deadline outlined however we CANNOT be held responsible for a missed launch date or deadline if any request resources have not been supplied in time or signed of any work produced by us.

In addition to this we will also maintain confidentiality of any information provided to us and are happy to sign any NDA's required.

Design

This contract provides unlimited revisions within the validity of the contract. Meaning if at any stage after the period of the contract expires a new revision is requested, the work will be charged on a per hour basis.

If at any stage you're not happy with the way the project is going, you'll pay the full cost of the content we have produced up to that point.

Text & Photographs

Unless it has been stated in contract or is part of the package, we will not be responsible for writing or editing any copy.

This goes the same for photographs, if the we have not agreed to take or source own photos by the staff at Prymebyte, you will be responsible to provide these.

Changes / Revisions

All changes will require written approval. Generally in the form of an e-mail.

If changes are approved via phone call, they will need to be confirmed by an email or a What's app message

Your revisions/changes/feedback must be specific.

It is most effective when offering examples of exact colours, fonts, images and websites you like the look of.

Excessive revisions, tweaks and miscellaneous changes are subject to additional charges at our discretion.

Errors in text or formatting that we have introduced into your content will be fixed for free. However, any other edits such as typo/grammatical errors/wording changes carried over from the original copy may be subject to additional charges.

PLEASE NOTE: Once you approve a design, it’s considered final.

Be sure to proof read carefully before approving the final design.

Project cancellations

If for any reason a project is to be cancelled on your behalf, you are completely free to do so.

You will be charged for any work completed up to the of cancellation and the work will be sent over to you.

Legal information

We CANNOT guarantee that our work will be error-free and so we cannot be liable to you or any third-party damages which includes lost profits, lost savings or other incidental,consequential or special damages, even if we have been advised of them.

If any provisions of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

Copyright

By agreeing to this contract you agree that the text, graphics designs, trademarks and any digital resource is either owned by you or that you have permission to use them.

When the final payment has be cleared, copyright will automaticalled be assigned as the follows:

• You will own the visual elements created for the project (Providing you the source files and finshed files).

• You should keep these files safe as we are not required to keep hold a copy of these files.

• You will own all of the text, images and data you provide unless someone else owns them.

• We will own the complete combination of the finished project meaning all of the elements produced consitute for a total design and we will license this to you for this project only unless we agree otherwise.

• This just means you can't take the work produced by us and sell it to another brand.

• We reserve the right to showcase the amazing work we produce for you unless otherwise agreeded, to display the link to your project as part of our portfolio and to write about it on any other online site or any other location we feel acceptable.

• We will not implement designs,images or text in which we deem immoral, offensive or illegal. We also possess the right to refuse to include submitted material without giving a reason.

Payments

The process is as follows:

50% deposit is paid up front. Work will only begin once this is reccieved in full.

The remaining 50% is payable on completion and not to be paid 30 days after receipt of the finished product and invoice.

If payment is late, statutory interest of 8% plus the Bank of England base rate will be charged, starting from 31st day after the invoice date.